Luminaretreats.com commits to protect the privacy of its customers' private information. Please read the "Privacy Policies" below to better understand the commitments we make, to respect and protect the rights of visitors on our website:

1. Purpose of collecting personal​

The information collected through the website luminaretreats.com will help us:

• Offering support to our customers when they make a booking

• Answer customer questions and enquiries

• Provide customers with the latest updates on our Website

• Review and upgrade the content and appearance of the Website

• Initiate promotional activities related to the products and services supplied by our company

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For online support at Luminaretreats.com, you may be asked to log in/register for an account. 

 

We may also collect information about visits, including the number of pages you view, the number of link (links) you click and other information related to your visits on our website https://www.luminaretreats .com. We might also collect information that your Web browser uses every time you visit the website https://www.luminaretreats .com, including: IP address, Browser type, language used, time and addresses that the browser accesses.​

2. Scope of personal information use.

Luminaretreats.com collects and uses your personal information for the appropriate purposes and fully complies with the content of this “Privacy Policies”.

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When necessary, we may use this information to contact you directly in the form of: Open letters, orders, thank you letters, technical and security information. You might receive periodic mails providing information about our new products, services, information about upcoming events or recruitment information if you sign up/subscribe to receive email notifications.

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Except for the use of personal information as stated in this policy, we commits not to disclose your personal information to the public.

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In some cases, we may hire independent agencies to conduct market research projects and then your information will be provided to these units to conduct the project. This third party will be bound by a confidentiality agreement under which they are only allowed to use the information provided for the purpose of completing the project.

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We may disclose or provide your personal information in the strictly necessary cases as follows: (a) When required by law enforcement agencies; (b) Where we believe it will help us protect our legitimate interests before the law; (c) The situation is urgent and necessary to protect the privacy rights of other luminaretreats.com members.

3. Information storage duration

We will store the Personal Information provided by the Customer on our system during the process of providing services to the customer or until the purpose of collection is fulfilled or when the Customer requests to delete the provided personal information or unsubscribe on our website.

4. Persons or organizations that may have access to such information

Only luminaretreats.com has access to the information you have provided and the competent authorities request to provide for investigation purposes, etc. in accordance with the law.

5. Address of information collection and management unit

Address: 193 Ly Thai To, Cam Chau Ward, Hoi An City, Quang Nam Province, Vietnam.
Phone: +84 987 101 577
Email: info@luminaretreats.com
Website: https://www.luminaretreats.com/

6. Methods and tools for consumers to access and correct their personal data

At any time, you can access and correct your personal information according to the appropriate links (website's links) that we provide or through the online support hotline +84 987 101 577.

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7. Mechanism for receiving and resolving consumer complaints related to the misuse of personal information or the reported scope

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When detecting that their personal information is used for the wrong purpose or within the notified scope, customers send a complaint to email or call the hotline +84 987 101 577 to complain and provide relevant evidence. regarding the case. The Administration commits to respond immediately or at the latest within 24 (twenty-four) working hours from the time of receipt of the complaint.

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8. Commitment to confidentiality of customers' personal information and payment information Commitment to privacy of personal information

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When you provide your personal information to us (Through our online support hotline, messenger or directly in the store system), you agree to the terms we have outlined above, luminaretreats.com is committed to keeping your personal information secure in any way possible.

However, due to technical limitations, no data can be transmitted over the internet that can be 100% secure. Therefore, we cannot make a definite guarantee that the information you provide to us will be kept completely secure, and we cannot be held responsible in the event of unauthorized access. unauthorized access to your personal information such as in cases where you voluntarily share information with others… If you do not agree with the terms described above, we advise you not to submit information to us.

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Therefore, luminaretreats.com also recommends that you keep relevant information confidential (Do not click on spam links sent to private messages).

If you use a shared computer, you should log out of your messenger login account, or exit all open Website windows.

Commitment to the security of payment information

Luminaretreats.com ensures the safety and security of customers' payment transactions, handles complaints and compensates for damages in case the customer's payment information via luminaretreats.com website is changed, deleted, canceled, illegally copied, disclosed, moved or appropriated causing damage to customers.

Online payments will be processed by our Network of affiliated banks. You only give us or the website information that is accurate, not confusing, and must notify us if there are changes or problems arising in connection with the cooperation with the affiliated banking units as well. as the authorities handle.