PROVISIONS AND FORM OF PAYMENT

I. PAYMENT REGULATIONS

1. Review and confirm the content of the payment contract

Luminaretreats.com has a mechanism that allows customers to review, add, modify and confirm transaction content before using the online ordering function to submit a payment agreement. This review and confirmation mechanism has met the following conditions:

  • Show customers the following information:

a) Name of goods or services, quantity, brand and price;

b) Method and time of delivery or provision of services;

c) The total value of the contract or reservation/order and details related to the payment method selected by the customer.

Luminaretreats.com has a mechanism for customers to read and express their own agreement to the general trading conditions before submitting an offer to enter into a payment contract.


General trading conditions include:

  • Cancellation policy, reservation adjustment, including refund period, method of cancellation/exchange of purchased service, method of refund, cost for refund (Publicly published on the website);

  • Service standards, validation and service delivery procedures, fee schedules and other terms relating to the provision of services, including conditions and limitations (if any) (Publicly disclosed) declared on the website);

  • The obligations of the seller and the obligations of the customer in each transaction (Publicly published on the website);

2. Information about payment methods

  • Luminaretreats.com has published all payment methods applicable to goods and services so that customers can understand and choose the appropriate payment method in the Payment and shipping policy section: https://www .luminaretreats.com/

  • Luminaretreats.com has set up a mechanism for customers using the online payment function to review and confirm the details of each payment transaction before making the payment.

  • Luminaretreats.com ensures the safety and security of customers' payment transactions, handles complaints and compensates for damages in case the customer's payment information via luminaretreats.com website is changed, deleted, canceled, illegally copied, disclosed, moved or appropriated causing damage to customers.

II. PAYMENTS

 

Prepayment methods

Lumina Retreats always aims to provide the most convenient experience for customers. We support the following payment methods:

1. Bank transfer:

 

Please pay via the following account number:

Account name: CTY CP LUMINARY LIFE
Account number: 102 663 5998
Bank name: VCB QUANG NAM, PGD PHO HOI


Transfer content: Please specify the customer's name or company name, payment content in the transfer content clearly according to the specific instructions of the order-receiving staff or payment manager. or instructions on the service quote/invoice or service confirmation sheet.

2. Direct payment in cash:

You can pay in cash with the order officer or the payment manager of Lumina Retreats.
Customers can order via website:
https://www.luminaretreats.com/ or via Hotine: +84 987 101 577. Our staff will call or email to confirm with customers about service details.

3. Payment via POSPAY:
 

LUMINARY LIFE JOINT-STOCK COMPANY signed a cooperation contract with POSPAY to facilitate payment for customers. To know more about this payment method, please contact hotline: +84 987 101 577 for detailed instructions from Lumina Retreats staff.


Immediately after receiving the remittance notice, Lumina Retreats will notify the customer and officially confirm your booking.


*** Lumina Retreats will not be responsible for errors in the transfer process or transfer of incorrect information. You must work directly with the bank to resolve the above error.

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